Send messages with Twilio
Automate updates and notifications to respondents or customers by connecting your Fillout form to Twilio.
What is TwilioHow it works1. Link your Fillout form to Twilio2. Map Fillout form fields3. Publish and share your formSpecify a conditionRelated articles
What is Twilio
Twilio is a cloud communications platform that enables businesses to integrate SMS, voice calls, video conferencing, and email across multiple channels into their applications via APIs. It lets users create solutions for customer support, marketing, security notifications, and more.
How it works
1. Link your Fillout form to Twilio
On your form builder dashboard, head over to Integrations in the top menu, and look for
Twilio.
Note: You must set up a virtual phone number in Twilio to be able to send and receive SMS messages.
Enter your Twilio Account SID and Twilio Auth Token. You will find both in your Account Dashboard under Account Info. Then, select a Phone Number from the dropdown menu.
2. Map Fillout form fields
Select the Recipient phone number field, and add your message. Reference contact details, order specifics, and other form fields by clicking
+ or simply typing @, and clicking the field.
Finish setup and test your form via Preview mode in the upper right corner.3. Publish and share your form
Once everything’s set
Publish and share your form link or embed it on a website. That’s it! Now, every time someone completes your form, a message will be sent to them.Specify a condition
You can choose to send a message only under certain conditions. Read this quick guide.
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Conditional integration logic