Analytics

Gain insights from responses. Identify patterns, trends, and areas for improvement like where respondents drop-off.

Overview

The Analytics section displays various metrics about your form, like completion rate, number of submissions, total views per page, and more. You can also see how many completed submissions your forms are receiving per day.

How to view analytics

Open a form and navigate to the Results page. Click Analytics.
  • Started - number of times your form was started but left incomplete
  • Finished - number of times your form has been fully completed
  • Completion rate - number of finished submissions divided by started submissions
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The chart above shows the total of number submissions on any given day since you first published the form.

Check page drop-off rates

Page drop-off rates help you determine if and where respondents are abandoning your forms. In the example below, Staff has the highest number of drop-offs. Drop-off percentage is is the ratio of page views to total page submissions.
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Note: Viewing page drop-off information is available on the Business plan and above. Learn more here.
 
To view results per respondent, check out this help article.
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Tip: Double check form pages with high drop-off rates. To improve your conversion rates, make sure that questions are worded clearly, and that you’re not asking for too much information on a single page.

Related articles

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Summary
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Partial submissions
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Reduce form abandonment