Connect your form to Zendesk
Create new tickets associated with new leads/contacts from a Fillout form, directly in Zendesk.
What Zendesk is
Zendesk is a customer service software company that provides a cloud-based customer support platform. This platform enables businesses to manage customer interactions across phone, chat, email, social media, and any other channel you can imagine, all in one place.
How it works
1. Link your Fillout form to Zendesk
Open the form you want to integrate with Zendesk, then go to Integrations. Click
Zendesk.
Enter your Zendesk subdomain, and then click
Connect to Zendesk. More details on how to find your subdomain here.Once you’ve granted access to Fillout to be able to create new tickets, you’re ready to start using the integration!
2. Map your form fields
Match the fields in your Fillout form to the corresponding fields to use in the new ticket in Zendesk. You must provide an email associated with the request submitting the ticket, their name, and also what the ticket description/subject itself is.
3. Publish and share
Once everything is set, click
Finish setup on the upper right corner. New form submissions will now create tickets directly in your Zendesk!Remember to click
Publish after making any further changes to the integration.Specify a condition
You can run your integration only when a specific condition is met. Check out this guide.
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Conditional integration logic
